Troubleshoot errors during Quick import

Import failure

If you modify the folder structure in TestRail/Zephyr Scale while you perform Quick Import from TestRail/Zephyr Scale to Test Management, the import process may fail.

Connection failure

A connection failure warning may appear on the dashboard when using BrowserStack’s Test Management to perform a Quick Import from TestRail. The issue may be due to an incorrect TestRail Email Address, TestRail Host Name, or TestRail API Key.

The following steps aim to assist in identifying and potentially resolving a connection failure issue that may arise due to an incorrect or unsaved API key in TestRail. However, executing these steps may only sometimes solve the issue.

Do the following steps to configure the API key:

1. Log in to your TestRail account and navigate to the API KEYS tab under My Settings in the dashboard.
2. You can use one of the API keys from the saved list or click Add Key to create a new key.

3. Enter a relevant API Key name in the Name field. Click Generate Key.

   

   An API key is successfully generated. Copy and store the key in a secure location. The key is displayed once and will not be accessible later.

4. Click Add Key.

   

5. Click Save Settings.

Once you have reconfigured the API key, perform the Quick Import from TestRail again to check if the connection failure issue has been resolved. If the issue persists, contact BrowserStack support.